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Course Summary

Complaints Handling

Course Overview

This interactive and practical course will provide a structured approach to complaints handling through the use of Root Cause Analysis.  

The day will also cover letter writing, communicating with patients and families and conducting interviews. 

All techniques will be tested through role-play.


  • Overview of Root Cause Analysis as it relates to complaints handling
  • Scoping the complaint
  • Interface with the Duty of Candour and complaints procedure
  • Meeting with patients and families
  • Letter writing
  • Interview techniques
  • Time management


InPractice runs a number of public courses in conjunction with Healthcare Conferences UK. For course details call 01932 429 933 or contact them using the buttons directly below.

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Based on the principles of Root Cause Analysis