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Course Summary

Virtual Training – Investigating Incidents – Module 2

Description of Module

This virtual training session will focus on the next steps in any incident investigation.  The emphasis will be on practicality and how important a structured methodology is to ensuring good analysis. Mirroring the new Patient Safety Strategy, good practice and factors requiring change will be identified, along with their contributory factors.  All recommendations, reports and action plans will focus on systemic changes, multi-disciplinary working and implementing practical changes.  All learning points are reinforced with real life examples.



  • How to conduct interviews with staff members and families


  • A guide to precision writing


  • Identification of factors requiring change


  • Including good practice in reports


  • Identification of contributory factors


  • Identification of broken and missing systems


  • Understand the key elements of a good action plan


  • Making proportionate and effective recommendations


  • Pulling a report together

Example Timings


1.00pm to 1.15pm      Logon and recap on Module 1

1.15pm to 1.45pm      Critical Analytical skills – how to prepare for interviews. How to conduct interviews with staff members and families

1.45pm to 2.30pm      Identification of good practice and factors requiring change.  The importance of standards and precision writing.

2.30pm to 2.45pm      Tea Break

2.45pm to 3.15pm      Identifying contributory factors, including human factors, broken and missing systems.

3.15pm to 3.45pm      Focus on writing excellent recommendations, benchmarking, reasonable/measurable action plans and producing standardised reports.  Example report format provided.

3.45pm to 4.00pm      Summary, questions, conclusion and feedback