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Course Summary

The Organisational Duty of Candour Training

Course Overview

This one-day in-house course, led by an experienced Barrister and Accredited Mediator, covers the legal and professional regulatory framework surrounding the duty of candour, the background to the duty and what it means in practice.

The training will include sessions on meeting and communicating with patients and families. It will also cover what is a notifiable safety incident (both in an NHS and non-NHS context), moderate and severe harm, making apologies, compensation, supporting staff, an overview of Root Cause Analysis and record keeping. 

The emphasis will be on developing the practical understanding of the key concepts and the skills needed to ensure compliance with the duty of candour. 


  • Fundamental principles and policy background – what is the duty and why is it there?
  • Statutory framework – NHS Trusts, primary care and others
  • Professional duty and Codes of Practice
  • What is a ‘notifiable safety incident’?
  • The threshold(s) for a notifiable safety incident – when does the duty engage?
  • Required actions: notification, investigation, apologies and documentation
  • Accountability and responsibility: organisations, clinical leads and individuals
  • Apologies and admissions of liability – are these the same?
  • Meeting with patients, service users and families
  • Investigating incidents – using Root Cause Analysis
  • Communicating in writing – clear, accessible and person-focused