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Course Summary

Virtual Training – Quality Assurance of Incident Investigation Reports

This interactive virtual workshop (for a maximum of 18 delegates) looks, in detail, at the common mistakes investigators make.

Delegates will work on a real incident report and will use lessons learnt during the one-day Incident Investigation training to constructively critique it. 

Issues that will be explored include quality of information collection, misuse (or non-use) of tabular timelines, un-structured critical analysis, the use of vague language, failure to take into account human factors and ineffective recommendations.

The workshop will also explore how to provide encouraging and effective feedback to investigators.

Delegates will learn:

  • How to identify inadequate information collection
  • How to spot when an investigator has not used the correct investigation tools, including Tabular Timelines
  • How to identify deficient critical analysis
  • How to ameliorate vague language
  • The key components of a well-drafted recommendations
  • How to provide constructive feedback to investigator

Course Timetable

10.00am to 10.15am  Registration and Introductions

10.15am to 10.30am  Overview/recap of RCA

10.30am to 10.45am  Case Study – delegates review report and provide initial feedback

10.45am to 11.15am  Information gathering.  Group work.  Delegates review report in light of discussion.

11.15am to 11.30am  Coffee Break

11.30am to 11.45am  Simple timelines.  Group work.  Delegates review report in light of discussion.

11.45am to 12.00pm  The use of tabular timelines.

12.00am to 12.30pm  Additional information required.  Group work.

12.30pm to 1.00pm    Critical analysis: factors requiring change and good practice.  Precision writing.  Group work.

1.00pm to 1.30pm      Lunch

1.30pm to 2.45pm      Critical analysis: contributory factors (including Human Factors) and barrier analysis.  Group work.

2.45pm to 3.00pm      Coffee Break

3.00pm to 3.30pm      Recommendations and Action Plans.  Group work.

3.30pm to 3.45pm      Providing constructive feedback.

3.45pm to 4.00pm      Conclusion