Virtual Training – Quality Assurance of Incident Investigation Reports
Delegates will work on a real incident report and will use lessons learnt during the one-day Incident Investigation training to constructively critique it.
Issues that will be explored include quality of information collection, misuse (or non-use) of tabular timelines, un-structured critical analysis, the use of vague language, failure to take into account human factors and ineffective recommendations.
The workshop will also explore how to provide encouraging and effective feedback to investigators.
- How to identify inadequate information collection
- How to spot when an investigator has not used the correct investigation tools, including Tabular Timelines
- How to identify deficient critical analysis
- How to ameliorate vague language
- The key components of a well-drafted recommendations
- How to provide constructive feedback to investigator
10.00am to 10.15am Registration and Introductions
10.15am to 10.30am Overview/recap of RCA
10.30am to 10.45am Case Study – delegates review report and provide initial feedback
10.45am to 11.15am Information gathering. Group work. Delegates review report in light of discussion.
11.15am to 11.30am Coffee Break
11.30am to 11.45am Simple timelines. Group work. Delegates review report in light of discussion.
11.45am to 12.00pm The use of tabular timelines.
12.00am to 12.30pm Additional information required. Group work.
12.30pm to 1.00pm Critical analysis: factors requiring change and good practice. Precision writing. Group work.
1.00pm to 1.30pm Lunch
1.30pm to 2.45pm Critical analysis: contributory factors (including Human Factors) and barrier analysis. Group work.
2.45pm to 3.00pm Coffee Break
3.00pm to 3.30pm Recommendations and Action Plans. Group work.
3.30pm to 3.45pm Providing constructive feedback.
3.45pm to 4.00pm Conclusion